Orders
  • There is a minimum order purchase of $500.00
  • You must register in order to be able to place an order on the website.
  • you must provide accurately, name/ address and phone informations.
  • You must safeguard your username and password;
  • We assume that any person using the site with your username and password is either you or is authorized to act for you;
  • Our Company has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.

When you place an order, you will receive an acknowledgement email confirming receipt of the order; this email will only be considered as an acknowledgement and will not constitute acceptance of the order by our company.

All orders are subject to availability of the goods. The inclusion of any product on our site does not imply, warrant or guarantee that the product will be available by the time it is purchased.

If we are unable to fulfill your entire order or part of your order, we will issue a “credit note or refund voucher” for a refund for the portion of the order that we cannot fulfill.

Prices and payment
  • Prices of our products are subject to changes without prior notice.
    Although we endeavor to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be miss-prices.
  • If an error relates to the products for which you have placed an order, we will notify you by whatsapp/ Email or phone call to reconfirm if you accept the new price or cancel it.
  • We accept payment by Paypal and credit card and Bank Transfer only.
    if payment is made by bank transfer HSBC 053 3479280 838 Terroirs Ltd.
Delivery
  • Orders will be delivered to the best of our ability.
  • The normal delivery lead time is 48 hours, but we will do our best to deliver at the earliest as possible. 
  • We will communicate directly by whatsapp/phone to confirm day and time of the delivery.
  • Pre-order is accepted but cannot exceed 2 weeks due to product expiry date for chilled item.   
  • We offer delivery to most common districts in Hong Kong Island, Kowloon and the New Territories. For Lama Island, Peng Chau, Cheng Chau and South Lantau Mui Wo, products will have to be collected from Central Pier
  • All orders to Lantau island (Discovery Bay/Tong Chung) we will deliver once per month, this rule can be changed if we can consolidate more orders to cover entrance fee/parking fee and long distance.
  • Also, Ma On Shan/Sheung Shui/Tai Po, only 1 delivery per month.
  • We reserve the right to charge an additional delivery fee for re-delivery if the recipient is not available. 
  • We cannot accept responsibility for goods left outside at the customer’s request.
  • Delivery vehicle must be able to access and park legally within 50 meters of the delivery address.
  • Delivery is only available up to 2nd floor for apartments without lift; above charges would occur $10 per floor.
  • If the order contains alcohol, please ensure that the receiving party is at least 18 years of age.
  • If you are unable to take delivery of the order please arrange for an alternative date
  • Please note that for the safety of our delivery staff, we will not be able to make deliveries in the event of a black storm warning or the hoisting of typhoon signal 8
  • After confirmation of delivery time, our driver will contact you 30 minutes prior to the delivery on the day of delivery.
  • if customer is not at home to collect the order, we will try to contact you for instruction either to leave your order in front of the door or reschedule another delivery date….our driver won’t wait over 15 minutes to ensure his delivery schedule.  
  • Kindly notice that if you are living in a walk-up building or in the event of a lift breakdown during delivery, customer must pick-up his order downstairs. If you really need assistance,  you can negotiate with our delivery staff to pay a fee/ floor.
Returns / Claims

Although we maintain strict controls over our products, mishaps inevitably happen. 

  • We encourage you to check whether the delivery is satisfactory and complete at the time of delivery.
  • If any item is faulty or does not correspond to the placed order, you shall return the good to the driver in original packaging, or report within 24h our company by email or whatsapp to fix the problem. We will either provide a full refund by credit note on your account or replacement for any item that we have confirmed that is faulty.
  • We reserve the right to refuse returns if in our reasonable opinion, we do not consider the good to be faulty.
  • It is the responsibility of the recipient to check that goods are received in good order. 
  • If there is any damage to products, this will have to be confirmed on the day with the delivery driver. 
  • If you are not satisfied with our products, please contact us by whatsapp. We are always happy to receive feedback and will aim to resolve any disputes in an amicable manner.
Variation of terms and conditions

We reserve the right to amend these Terms and Conditions in its sole discretion and without prior notice. You are reminded to review the Terms and Conditions prior to submitting any order. Once an order is placed, you are deemed to have accepted the Terms and Conditions prevalent at the time

Privacy Policy

All the information that you provide us with will remain private and will be used to provide you with a great customer service. We commit not to share them with anyone else or sell them to another company.